This page contains our Terms & Condtions AND Privacy Policy
Terms & Conditions
By visiting themerchantofmatcha.com (the “Website”) you agree to the following terms & conditions.
Please read these Terms & Services carefully before agreeing to be bound by the same. If you do not agree to be bound by the Terms & Services, do not access or use this website. By using this Website or by placing any purchase orders using the Website, you agree to abide by the terms and conditions set forth herein. Only upon acceptance of the terms contained herein, you will be entitled to submit electronic orders. Any violation of the terms will result in termination of your account.
Shipping Rates
Shipping rates are based on weight of the order, shipping region, and shipping method. Shipping rates are calculated to include handling, packaging, and in the certain cases extra fees and labour necessary for export from Japan. Please place the items you would like to purchase into your cart, and the shipping will be calculated based on your region.
Shipping Methods
Our products are shipped exclusively via Japan’s postal service system, Japan Post, which works in cooperation with the postal service in your country to deliver your items. All shipping is calculated by weight based on the shipping address you enter on this site (not PayPal). Two methods of shipping are available: Premium Airmail and Express Airmail.
Shipment by DHL Express or FedEx can also be arranged upon request.
Shipping times stated on this site are approximate, and may depend on your country, region, or other circumstances.
Processing
Processing of orders generally requires 2-5 business days, but may require a longer time in some cases due to inventory or backlog. A notice will be sent to you when your item is shipped.
Non-delivery, loss of shipment
Neither The Merchant of Matcha nor its Partners or agents are responsible for loss or non-delivery of a shipment after it has been sent from the post office in Japan. If a tracking number is available for the shipment, we will attempt to help you locate the package in case of loss. On retail orders we will reship the package after an insurance claim has been processed.
However, in the event of non-delivery due to failure to accept shipment, we will reship the order after it has returned to us (this can take up to 3 months). In this case, cost of shipping must be borne by the customer.
Damage to shipment
In the event of damage to a shipment, please contact us immediately and we will attempt to rectify the situation to the best of our ability. Photographic evidence is required, and must be submitted to us at within 7 days of arrival. Please take photographs immediately upon arrival if you believe something is wrong with the shipment.
Returns & Refunds
In general, all sales on this Website are final. However, we may accept returns and/or refunds on a case by case basis if your package has arrived damaged or defective in some way. Please be sure to take photographic evidence and contact us immediately.
In the case of a refund, you will be refunded the value of your item (excluding shipping) minus any discounts applied to the order whether or not it was used specifically for the item being refunded. (For example, if 2 items of $10 are purchased with a $5 discount on one item, and the non-discounted item arrives defective, then you will be refunded $7.50.)
Customs & Import Taxes
Please note that customs regulations vary from country to country and officials in various countries may inspect your shipment, including intrusive inspection (opening of your package). Neither The Merchant of Matcha nor its Partners or agents can guarantee any method to prevent this from happening.
We are also unable to mark items as “gifts” as this is both illegal and has no bearing on whether a package is or is not inspected. You are responsible for any import taxes or other duties that may be charged by the customs and postal services of your country.
When we report customs value, the value of each product is reported including the total value of discounts for the order. (For example, if 2 items of $10 are purchased with a $5 discount on one item, then the value of each item is $7.50, not $10 and $5.)
Limitation of liability
Choosing a shipping option without tracking and insurance when a shipping option with tracking and insurance (Express Airmail) is available represents your recognition of the inherent risks involved with these international shipping methods. As such, you agree to waive your right to claim non-arrival in the event that a delivery does not reach its destination.
Payment
Customers shall pay the price, via the payment services designated by us.
Termination of Agreements and Refunds Policy
Both the customers and we have the right to terminate any Services Agreement for any reason, including the ending of services that are already underway. No refunds shall be offered, where a service is deemed to have begun and is, for all intents and purposes, underway. Any money that has been paid to us which constitute payment in respect of the provision of unused services shall be refunded.
We expect customers to act in good faith, including avoiding abuse of any promotional offers, referrals, etc by creating multiple accounts, or other unintended means of utilizing this website.
Site Terms of Use Modifications
We may revise these terms of use for the website at any time without notice. By using this website you are agreeing to be bound by the then current version of these Terms & Services.
Your Consent to our Privacy Policy
By using our site, you consent to our website Privacy Policy (below)
Contacting Us
If there are any questions regarding our policies you may contact us via email at:
Beware of Phishing
NEVER GIVE OUT YOUR PASSWORD OR CREDIT CARD INFORMATION BY EMAIL. We encourage you to be aware of scams and phishing . A general rule to avoid being snared by these scams: NEVER GIVE OUT YOUR PASSWORD OR CREDIT CARD INFORMATION BY EMAIL. We will never ask for your password or your credit card information in this way.
All prices in USD
Your Privacy
Privacy Statement
We are committed to protecting your privacy. Authorized employees within the company only use information collected from individual customers on a need to know basis. We constantly review our systems and data to ensure the best possible service to our customers. We will not sell, share, or rent your personal information to any third party. Any emails sent by us will only be in connection with the provision of agreed services and products. Updates regarding news, product info and promotions may be sent from time to time and can be unsubscribed.
What information do we collect?
We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or phone number for shipping purposes. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
- To personalize your experience (your information helps us to better respond to your individual needs)
- To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
- To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
- To process transactions
- Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
- To administer a contest, promotion, survey or other site feature
- To send periodic emails
- The email address you provide may be used to send you information, respond to inquiries, and/or other requests or questions.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Do we use cookies?
Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.
We use cookies, tracking pixels, and other tracking technologies to help us remember and process the items in your shopping cart and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business. If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.
We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Privacy Rights as an EU citizen
As per the EU’s GDPR (General Data Protection Regulation), EU citizens have the right to request access to or transfer of their personal data, to request correction and erasure, and deny direct marketing. If you need to exercise any of these rights, please contact us at support@the merchantofmatcha.com
Online Privacy Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.
Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page, send an email notifying you of any changes, and/or update the Privacy Policy modification date.
Contacting Us
If there are any questions regarding our policies you may contact us via email at support@themerchantofmatcha.com